Ralph Pcz

Act Blue took more money from my account $30.00 than the $10.00 I authorized.

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On 10/1/17 made a $10.00 contribution via Act Blue. They debited $30.00 from my account instead. I called their contact number, left my name and phone number with a message that would expect the courtesy of a call back and reversal of the $30.00. Before I hit enter the correct amount was showing but the box for automatic monthly donation was already checked. Deleted that and hit enter for $10.00 donation. To my surprise receipt was for $30.00. Also sent an email advising Act Blue of their error, demanding my account be credited back the total amount. My credit union showed the $30.00 was pending midafternoon yesterday and was debited this morning. Several people at a party mentioned they were debited for months before it was stopped. As far as I am concerned Act Blue committed theft. In the future will advise others not to trust Act Blue. Have not received either a phone call or email back.
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Loss:
$30
Cons:
  • Took unauthorized money from my bank account
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

Act Blue Double Charging My Debit Card and My Credit Card

While I was reviewing my bank and credit card statements, I discovered that Act Blue had been charging Both my debit card and credit card. Also, I had several one time donations changed to reoccurring donations.

A couple had me donating $5-10 EVERY WEEK. Several organizations that I donated to on Act Blue are charging my credit card without my permission. I am deeply angry. Also, they don't keep records of who has already donated and they keep harassing you for another donation like you are a deadbeat.

I was able to cancel some of the reoccurring donations on my account page. There are several donations that they do not recognize, so I will have to contact each organization directly. Unfortunately, there is no way to just email them. I will have to call each organization during day.

Not user friendly at all. I will never donate any organization using them again.

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Reason of review:
Problems with payment
1 comment
Guest

They did the same to me.

Anonymous

Purposely did NOT check ‘recurring payment’ box!!

2nd time I’ve contributed to campaigns only to be taken advantage of by ACTBLUE!! The box to make recurring is directly under the payment options and I made sure it wasn’t checked!! I will NEVER donate through them again!!
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Reason of review:
Problems with payment
Mariaguadalupe Pyr

Recurring payments

This is the first time it’s happened to me with Act Blue. I’ve NEVER AUTHORISED Act Blue Yo do a recurring donation, nor do I make it a practice for any donations I give to in that manner.

The only way I can imagine this happening is it defaulting to that option when one makes a donation, which is probably illegal. Or it’s worded in a way that makes one believe he is opting out of that choice. Please reverse my 17 Dec charge.

The email associated with Act Blue is KHnyc1@***.com. I expect this to be addressed by the company immediately.

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Reason of review:
Problems with payment
1 comment
Machele Imf

Give your hero the "oven mitt" woman a call and I am sure she will correct this. Funny.

Anonymous

Act Blue is scammy

Re Act Blue: Their recurring contributions are unclear, prioritize monthly withdrawals from my account, and are unethical. After I complained directly, I received no response. Even more insulting, the format became even less clear. I am disappointed that I can no longer contribute to Democratic party requests for contributions that use Act Blue. I notified my representatives. {{Redacted}}
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Reason of review:
disappointed I can't contribute

Preferred solution: Let the company propose a solution

Anonymous

Being Scammed out of money

I gave a one time 15 dollar donation only to find out a year later I’ve been charged monthly . This is ridiculous and needs to stop now b4 I file a lawsuit
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Reason of review:
Problems with payment
Anonymous

They illegally took money that I didn't authorize

Yes I have tried to contact them I didn't authorize 25.00 dollars out ofy acct I am on disability and take care of my daughter who is on disability I would like my foodoney back
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Reason of review:
Problems with payment
Anonymous

Unauthorized charges

6 charges - 2 on 11/27, 2 on 12/04 and 2 on 12/11. this type of thing happened once before and i canceled the donation to another cause. i am extremely angry. the credit card has been canceled and no more charges can be made to it. {{REDACTED}}
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Reason of review:
Problems with payment
1 comment
Machele Imf

You went to a liberal, democrat site and like a good do-gooder wanted "to make a difference." You were promptly relieved of your money---or part of your welfare money---but all is not lost as this is how we learn.

Anonymous

Wrongful Recurring charges

I just noticed that ActBlue was taking a contribution from my bank account on a recurring basis. However, I specifically had marked the box that this was a 1-time contribution. Because it was a small amount (only $4.00) I did not fully realize what they were doing until January 5, 2018. When I went on their website I found out they had been taking this amount since October 5, 2017. I am 71 years old, living only on Social Security, and even that small amount every month is a hardship to me. Therefore, I canceled the recurring charge tonight and hopefully that will be the end of it!!!!
View full review
Loss:
$16
Cons:
  • Unauthorized charges to my credit card
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous

I'm tired of being robbed.

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I have, on several occasions, made contributions to political candidates and ActBlue seems to be their choice. I have ALWAYS been very careful to uncheck the box that says "make this recurring". Despite that, and my numerous complaints to the company, they continue to charge my credit card. Extremely unscrupulous. They suck. {{Redacted}}
View full review
Loss:
$1000
Reason of review:
Poor customer service
2 comments
Guest

Had the same problem. Don't seem to care that it is *** off donors. Stupid!

Guest

Fully agree

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Anonymous

Misuse of my credit card

They ran my card twice
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Reason of review:
Problems with payment
Anonymous

Unauthorized donations every month

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Took or tried to take unauthorized donations every month. Reporting them. I don’t mind donating when I feel I want to, but I never agreed to donate every month. I feel betrayed and scammed!
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Reason of review:
Problems with payment
Anonymous

SCAM Organization

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This organization is a scam!!!!!!!!!!!
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Anonymous

Donation

The order number is AB5115**** I DID NOT AUTHORIZE A $25. DONATION. This happened on 01/15/18 . I want my $25 put back in my account. I’ve contacted you four times already and have not heard from you. I will re-port this if my money is not put back in.
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Reason of review:
Problems with payment
Anonymous

Recurring Donation Unauthorized

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I saw a charge on my credit card for a political donation I did not make. It said recurring charge I cannot get ActBlue to acknowledge and remove this charge. I got a runaround.Luckily, my credit card issuer understood this SCAM. . This means politicians I support will no longer get any donations through ActBlue, because I do not trust them. This is very destructive of a process that allowed small donors to send amounts to chosen politicians. I am unsubscribing to all the candidates that use ActBlue. I am still waiting for response from them about my complaint by teleohone and by email.
View full review
Loss:
$15
Reason of review:
unauthorized recurring charge

Preferred solution: Full refund

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