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ActBlue made an unauthorized charge of $2800 to credit card

1.0
Details
Incredibly unprofessional, unethical and poorly built site! I have never experienced anything this before! My son made a $10 donation using ActBlue, they stored the credit card number on his account. Two weeks later a new charge of $2800 pops up on the credit card and we get an email thanking my son for his donation. I discovered the credit card stored on their site an deleted it, but am doubtful after reading others stories, this will be effective. I have asked them to reverse the charge, if that does not happen I will dispute it with the card company.
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Review
#1626884 Review #1626884 is a subjective opinion of poster.
Service
Actblue Donation

Actblue review: Unarthorized payments taken out of my account

I auhorized a ONE TIME payment of $35.00 to be taken out of my account a few months ago for what I thought was the Democratic Party. I did not mean to donate to Bernie. The House Dems was a misleading heading. Please STOP taking my hard earned money out of my account. I have notified my bank. Thank you in advance. I did not see where my donation was to be monthly. ONE TIME ONLY, $35:00 is all I authorized.for the Democratic Party not, Bernie. Thank you. 9/3/19.
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Review
#1643549 Review #1643549 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$140
Preferred solution
Full refund
Tags
  • Unarthorized To Take My Money

Actblue review: Tired of tip and continuing contribution scam

I made two one time contribution to my congressman's campaign and got hit with continuing contribution (CC) and "tip" charges. I was able to end the CC's on the Act Blue web site, but have founded getting to the refund area by way of my dashboard as suggested by the Help to be challenging.
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Review
#1659109 Review #1659109 is a subjective opinion of poster.
Service
Actblue Donation
Pros
  • Facilitates political contributions
Reason of review
Return, Exchange or Cancellation Policy
Loss
$940
Preferred solution
Full refund

Actblue review: Unauthorized charge

I was charged the same amount of $100.00 twice on July 19th, 2019 on my American Express when only 1 should have been charged. Please refund ASAP, or I will contact Am.Ex. Thank you, SyAal syaal@comcast.net
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Review
#1620754 Review #1620754 is a subjective opinion of poster.
Service
Actblue Donation
Pros
  • Good causes
Cons
  • Difficulties getting refund
Reason of review
Incorrect donation charged
Loss
$100
Preferred solution
Full refund
My credit card was charged wrong amount and I can’t get help from anyone. I can’t rate you because I can’t talk to anyone, and I’m about to stroke over this.
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1 comment
Machele
#1736782

Probably need to re-evaluate your choice of political donation sites after this, I suggest. You should have guessed you might be scammed from the political persuasion they claim to be.

That said, dispute the charge with your credit card company and hope for the best. They like to set you up for recurring, monthly donations so watch your card activity closely for the next few months as usual.

Review
#1631997 Review #1631997 is a subjective opinion of poster.
Cons
  • No phone support
  • Make it as difficult as posible to make a single donation
  • Being overly charged
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
Tags
  • Ignoring Complaints
  • Actblue Rip-Off
Every time I try to contribute to a candidate through the ActBlue site, it won’t take my donation because I only have a mailing address with a letter, I.e. “ P. O. Box Z”.
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1 comment
Machele
#1742792

You got lucky. Who knows where any money you fork over to this group would eventually wind up.

Never a good idea to give money to an umbrella organization like this because you really have no idea to whom they give the money to, or what their "take" is, etc. Similar to someone giving money to The Red Cross because you see victims of a disaster on the telly and, for some reason want to "help" them.

Makes you feel good, but again, follow where the money goes. You will learn this in life eventually.

Review
#1644337 Review #1644337 is a subjective opinion of poster.
Service
Actblue Donation
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution

Actblue review in Decatur, Illinois: 0ver charged

I donated 25$ and you folks have charged me $2,500. I haven't been able to change this. I am an old man on SS & this is money I don't have. I am upset!
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Review
#1564598 Review #1564598 is a subjective opinion of poster.
Service
Actblue Donation
Reason of review
Order processing issue
Loss
$2
Preferred solution
I just want to correct my donation

Actblue review in Silver Spring, Maryland: Donation errors

I created act blue acct to donate to certain candidate. But as soon as you sign in, without clicking on any donation button, they automatically charge your account. This has happened 3 times. I signed in today to delete my cc info & was automatically charged again. They better do something about this because the candidates are the ones missing out.
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Review
#1637109 Review #1637109 is a subjective opinion of poster.
Service
Actblue Donation
See abovI I tried to donate $5.00 but it was taken as $35.00. I have tried to complain & asked for correction. If this isn't resolved I will NEVER contintribute to ActBlue again. I'm 83 & think there should've been a confirmation before posting. Thank you.
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1 comment
Machele
#1724231

At age 83, you really should know better than to actually give money to some organization that says it will use your donation for a good cause with little, to no verification of exactly to whom and where it is going. If you used a debit card, then contact the issuer and tell them of this fraudulent activity.

They will cancel the card, etc. and give you a new one.

If you used a credit card, then dispute the charge and if any problem getting the charge reversed, then claim it is a fraudulent charge and get a new card, etc. And, of course in the future be more suspicious of anyone wanting you to just "donate" money.

Review
#1606476 Review #1606476 is a subjective opinion of poster.
Pros
  • Donating to good candidates
Cons
  • Unauthorized charges
Reason of review
Problems with payment
Loss
$30
Preferred solution
Price reduction
Tags
  • Actblue Rip-Off

Actblue review: Cancel monthly payments

I have cancelled this account (5) times and they continue to take out monthly amounts. I can not afford to have $ 25.00 taken out when you 'all choose to. please cancel my account or the next move will be my Lawyer
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Review
#1609458 Review #1609458 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$150
Preferred solution
Cancel monthly payment 2
Tags
  • no customer service