State: Massachusetts Clear all filters (40 of 293 reviews match)
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1.0
Details
I am making year-end contributions to over 60 organizations -- all online. When trying to donate to DNC and the Women's March -- both through Actblue's forms, I felt disrespected. The Women's March site created a recurring contribution without my permission. Meanwhile,...
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Review
#1436442 Review #1436442 is a subjective opinion of poster.
Service
Actblue Donation
Pros
  • Graphic design
  • Stated use of donations
Cons
  • Unauthorized charges
  • Changed 1 time donation into recurring donation
  • Pushy scammy feeling
Reason of review
Order processing issue
Tags
  • Scam Recurring Charges
1.0
Details
I authorized one contribution of $15.00 to ACTBLUE.ENDCITIZENSUNITED. They took payments on my VISA credit card on 9/07, 9/14, 9/21, 9/28, 10/05, 10/12, 10/19, 10/26, 10/30, 11/02, and probably more that will show up on my next VISA statement. They make it almost...
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Review
#1409936 Review #1409936 is a subjective opinion of poster.
Service
Actblue Donation
Pros
  • Stated use of donations
Cons
  • Defaulting to recurring payments when not intended
Reason of review
Problems with payment
Loss
$150
Preferred solution
Full refund
2.4
Details
I cannot cancel the payments online because it doesn't recognize the last 4 digits of my back account, which is a required field. It is able to remove the money from the same CC account though. I have let email messages and phone messages. I received an email that the...
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Review
#1416624 Review #1416624 is a subjective opinion of poster.
Service
Actblue Customer Care
Pros
  • Disappointing
Cons
  • Deception
Reason of review
Poor customer service
Loss
$88
Preferred solution
Full refund
5.0
Details
To start, I am a retiree. In making a contribution to ActBlue (using a Debit card), in my haste, I authorized $1203.00 instead of a $12 and a $3 one. I only realized what I had done when my bank called me the next day due to the unusual withdrawal (because it was a...
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Review
#1411373 Review #1411373 is a subjective opinion of poster.
Service
Actblue Customer Care
Reason of review
Good customer service
I am experiencing withdrawals of $105.00 twice Oct. 7, 2018 from my credit card. I specifically made three one time donations of $105.00 on Sept. 30, 2018 and have not authorized withdrawals to be continuing. Please contact me, credit my card for $210.00 and...
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1 comment
Machele
#1605438

If you gave this scam organization your credit card, then no money was withdrawn. You can dispute the fraudulent charges.

Be aware, however that buried somewhere in the terms and conditions is a disclaimer stating the donation you gave will be recurring until you tell them not do continue. This is a trick, of course but something you should expect to happen when visiting a site like that.

Review
#1411546 Review #1411546 is a subjective opinion of poster.
Product
Actblue Account
Cons
  • Poor contact
  • Being ripped off
Reason of review
Problems with payment
Loss
$210
Preferred solution
Full refund

Actblue review in Somerville, Massachusetts: Pissed off

I cannot cancel my recurring contribution.
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Review
#1436010 Review #1436010 is a subjective opinion of poster.
Service
Actblue Donation
Reason of review
Return, Exchange or Cancellation Policy
1.0
Details
This happened today and I cannot edit it. info+AB67034763@actblue.com I wrote to them 4 times today. This is not the first time this happened and they are not letting me edit my donation. I donated 10 and then it became 25 after a survey. I wrote to them 4 times today....
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1 comment
Machele
#1588679

You must realize the site is a scam and you should have suspected it was from the very nature of it's pitch to ill-informed people who want, for some unknown reason to give money to strange causes. Good luck, sport.

Review
#1389807 Review #1389807 is a subjective opinion of poster.
Service
Actblue Donation
Cons
  • Changed 1 time donation into recurring donation
  • See above
Reason of review
Order processing issue
Preferred solution
Full refund
Tags
  • Scam Recurring Charges
1.0
Details

Update by user Sep 07, 2018

They paid back the $24.

Original review posted by user Aug 08, 2018

We were donating small amounts to our local democratic candidate for congress using a credit card. On the form they put an option to double the donation, we said no, but they still took the donated amount out twice. As the amounts were small and...
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Resolved
Review
#1324947 Review #1324947 is a subjective opinion of poster.
Service
Actblue Donation
Cons
  • Having them steal my money
Reason of review
They took the donation offered and then doubled it repeatedly.
Loss
$24

Actblue review in Somerville, Massachusetts: I donated a one time payment of $15 and please stop charging my credit card monthly

1.0
Details
I donated a one time donation thru my credit card and I am surprised and upset that you keep on charging my credit card $15 monthly.Please stop charging me. This is the third month you charge my credit card. stop stop {{Redacted}}.If you don't stop immediately I will call my credit card to dispute and i will be forced to vote Republican.
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Review
#1376327 Review #1376327 is a subjective opinion of poster.
Service
Actblue Donation
Cons
  • Being charged twice
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

Contact Actblue Customer Service

Website:
secure.actblue.com
Mailing Address:
Somerville, Massachusetts
United States
Phone:
(617) 517-7600
All Actblue Contacts

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Latest Question

Actblue Questions
1.2
Details
Okay, I'm soft on good causes, but I'm also well aware of the limitations of a retirement income, so I donate, yes, but small. In July, I agreed to give a $3.00 gift to something or other and did so with pleasure and commitment. This is grass roots, right? Surprise,...
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Review
#1334729 Review #1334729 is a subjective opinion of poster.
Service
Actblue Donation
Cons
  • Scam to collect money
  • Took unauthorized money from my bank account
Reason of review
Problems with payment
Loss
$666
Preferred solution
Full refund
Tags
  • no customer service