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Actblue review in Silver Spring, Maryland: Donation errors

I created act blue acct to donate to certain candidate. But as soon as you sign in, without clicking on any donation button, they automatically charge your account. This has happened 3 times. I signed in today to delete my cc info & was automatically charged again. They better do something about this because the candidates are the ones missing out.
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Review
#1637109 Review #1637109 is a subjective opinion of poster.
Service
Actblue Donation

Actblue review: Bogus charges, No response to emails

1.0
Details
Bogus charges: Recently I found three or four unauthorized charges on my credit card. American express solved this problem pronto. I have in the past donated quite a bit of money through this website. But no longer. I will instead send checks to the people that I want to support in the forthcoming elections. In addition, I have been trying for two years to reset my password to no avail. No one ever responds to any emails. If this is the best the Democrats can do maybe they don’t need to be elected.
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Review
#1636916 Review #1636916 is a subjective opinion of poster.
Cons
  • Communications
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
Tags
  • Donation Scam Ignoring Complaints

Actblue spams your mailbox once they get your email

1.8
Details
After donating to a candidate via actblue, I started getting many emails daily from other democratic candidates. It takes time to go through and "unsubscribe" to emails I never subscribed to. Only solution so far is to avoid donating to Democrats since they all use this spam machine to get my email. I wonder if that is the desired effect? To punish donators with spam so that they stop donating?
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Review
#1633228 Review #1633228 is a subjective opinion of poster.
Service
Actblue Donation
Pros
  • Ease of use
Cons
  • Pushy scammy feeling
Reason of review
email spam
Preferred solution
respect our email privacy

Actblue review: No recurring Charges

1.0
Details
I do not want to incur any repeated charges. 08/22/2019, 36003, Providencia Santiago.
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Review
#1632030 Review #1632030 is a subjective opinion of poster.
Cons
  • Correcting an electronic payment should not take this long
Reason of review
Order processing issue
Loss
$5
My credit card was charged wrong amount and I can’t get help from anyone. I can’t rate you because I can’t talk to anyone, and I’m about to stroke over this.
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1 comment
Machele
#1736782

Probably need to re-evaluate your choice of political donation sites after this, I suggest. You should have guessed you might be scammed from the political persuasion they claim to be.

That said, dispute the charge with your credit card company and hope for the best. They like to set you up for recurring, monthly donations so watch your card activity closely for the next few months as usual.

Review
#1631997 Review #1631997 is a subjective opinion of poster.
Cons
  • No phone support
  • Make it as difficult as posible to make a single donation
  • Being overly charged
Reason of review
Return, Exchange or Cancellation Policy
Loss
$300
Preferred solution
Full refund
Tags
  • Ignoring Complaints
  • Actblue Rip-Off

Actblue review: Did Not Authorize Donation.

1.0
Details
On July 18 I made a $19 donation to Actblue. Almost two weeks later I received an email thanking me for a $25 dollar donation I never authorized. I've tried calling, no one answers. I leave messages, no one gets back to me. I went to their site and was told the donation was cancelled. But according to my credit card statement that's not true. I will never donate to Actblue again. And one way or another I'm getting my money back. They are not getting away with this.
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Review
#1629690 Review #1629690 is a subjective opinion of poster.
Service
Actblue Donation
Cons
  • No communication
  • Unauthorized charges
Tags
  • Donation Scam Ignoring Complaints
1.0
Details

Update by user Aug 20

I got my money back!

Original review posted by user Aug 19

Once I contributed $25 to a political cause. I was careful to make sure that this was a one-time contribution. About 2 weeks later I noticed they withdrew over$200 from my account! AND the check box of a monthly "contribution" was selected - I KNOW...
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1 comment
Anonymous
#1748342

Same here! They have been charging my PayPal account on a daily basis...once on a single date they charged me 4 times, different amounts.

Review
#1628365 Review #1628365 is a subjective opinion of poster.
Service
Actblue Donation
Pros
  • Disappointing
Cons
  • Stealing my money
Reason of review
Thieves
Loss
$200
Preferred solution
Let the company propose a solution

Actblue responded timely and accurately

5.0
Details
I made a mistake by entering $1000 instead of $10.00 - It took 3 days but they refunded the full amount. I would deal with them again. But I will watch more closely when I enter an amount.
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Review
#1628140 Review #1628140 is a subjective opinion of poster.
Pros
  • Convenient way to donate
Cons
  • Correcting an electronic payment should not take this long
Reason of review
Good customer service

ActBlue made an unauthorized charge of $2800 to credit card

1.0
Details
Incredibly unprofessional, unethical and poorly built site! I have never experienced anything this before! My son made a $10 donation using ActBlue, they stored the credit card number on his account. Two weeks later a new charge of $2800 pops up on the credit card and we get an email thanking my son for his donation. I discovered the credit card stored on their site an deleted it, but am doubtful after reading others stories, this will be effective. I have asked them to reverse the charge, if that does not happen I will dispute it with the card company.
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Review
#1626884 Review #1626884 is a subjective opinion of poster.
Service
Actblue Donation

Actblue review: Fraudulently charged my card

1.0
Details
I made a one-time donation to a campaign -- and that was indeed listed as a "one time donation" on Actblue's receipt. A month later, I was charged for another "one time donation" more than twice the original amount. I had to raise *** and high water to get the charge reversed, including contacting Amex, the FEC, the candidate's campaign finance manager and basically tweeting all day on the Actblue twitter feed that this was criminal behavior. They claim to have refunded the charge, still don't see it. Opened a dispute and red-flagged them with my credit card company.
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Review
#1626284 Review #1626284 is a subjective opinion of poster.
Service
Actblue Donation
Cons
  • Cons is apt as they are con artists and thieves
Tags
  • no customer service
  • Ignoring Complaints
  • Partisan Election Donations Scams
  • Actblue Rip-Off
  • Donation Scam Ignoring Complaints